How PocketDoc transformed Knowledge Access at St Mary’s Hospital

At St Mary’s Hospital, junior doctors faced a serious challenge: clinical guidelines were buried inside a slow, unreliable intranet system.

Every shift, doctors wasted valuable time trying to locate the information they needed, often on shared computers that were already in use.

Guideline access was a daily friction point

Doctors surveyed reported guideline access as a daily need, but one they only attempted weekly because of how long it took.

With limited time, they were forced to rely on memory or old documents, creating risk and inefficiency across the board.

A vision for instant, reliable access

We partnered with clinical leaders to design a system that worked for modern care environments.

How we built PocketDoc

We used the same expert-led process we offer through our MVP App or Website package. An approach designed to take high-stakes ideas and turn them into fully functioning products with real-world traction.

Discover

• Surveyed and interviewed junior doctors across roles
• Mapped workflows around how guidelines were accessed and used
• Identified bottlenecks in the current system and unmet needs
• Reviewed governance and publishing processes

Define

• Developed a cohesive visual identity, including typography, colours, and UI styling
• Designed interface layouts optimised for readability, clarity, and on-the-go use
• Created clear content architecture and document categories
• Defined update workflows, expiry dates, and ownership responsibilities
• Set standards for offline access, version control, and visibility
• Ensured alignment with internal clinical governance teams

Develop

• Built a fully functional mobile and web app with seamless offline support
• Enabled geo-gated access to ensure documents were available only in secure, appropriate contexts
• Developed a custom CMS for uploading, organising, and governing clinical documents
• Integrated powerful search across libraries, documents, and pages
• Embedded encryption, kill switches, and expiry management for clinical-grade security
• Structured the app for ease of navigation and rapid access to key information in high-pressure environments

Deliver

• Loaded high-priority clinical guidelines into the platform for immediate value
• Embedded analytics to track usage and engagement across documents and departments
• Ran a live pilot within the Trust to gather feedback and refine functionality
• Deployed to secure cloud infrastructure and prepared on-premise installation options
• Embedded governance workflows for document updates, ownership, and expiry
• Completed the internal App Board review process and secured approval for deployment

The Outcome

PocketDoc replaced a slow, unreliable intranet system with a fast, mobile-first platform.  

Build your MVP App or Website with us

We use the same expert-led process behind PocketDoc to help teams move fast to a launch-ready product that delivers real impact.

If you need our help to create your mobile app or website, we can help.